FAQs

General Salon FAQs

Where is Hair Base Salon & Spa located?
We are located at 3936 W. Devon Avenue, Lincolnwood, IL — right on the Chicago border near Skokie and Evanston. Free parking is available in our lot and nearby streets.
What are your salon hours?
We are open Tuesday through Friday from 9:00 am – 7:00 pm, Saturday from 9:00 am – 4:00 pm, and by appointment on Mondays.
How long has Hair Base Salon & Spa been in business?
We have proudly served the community since 1978, offering professional salon and spa services for over 40 years.
Do you accept walk-ins or are appointments required?
We recommend appointments to ensure the best availability, but walk-ins are welcome when time allows.
Is Hair Base Salon & Spa women-owned?
Yes, we are a proud women-owned, family-run business with multiple generations of expertise.
Do you offer services in other languages?
Yes. Our team speaks English, Spanish, Arabic, and Assyrian to better serve our diverse community.

Hair Services FAQs

What types of haircuts do you offer?
We provide women’s, men’s, and children’s haircuts — from classic trims to modern trends — customized to your face shape, lifestyle, and preferences.
What coloring services are available at Hair Base Salon & Spa?
We offer highlights, balayage, foil techniques, full color transformations, glazes, root touch-ups, gray coverage, and luxury color services with protective treatments.
Do you offer corrective color services?
Yes. We specialize in corrective color to fix uneven tones, unwanted brassiness, or color mistakes.
What treatments do you have for damaged or dry hair?
We use conditioning services including Olaplex, K18, Moroccan Oil, and keratin-based treatments to restore strength, shine, and manageability.
Do you provide Brazilian Keratin or smoothing treatments?
Yes, we offer Brazilian Keratin Treatments and other smoothing services to reduce frizz and improve hair texture.
Do you have scalp treatments?
Yes, our Head Spa & Scalp Care services improve circulation, exfoliate buildup, and nourish the scalp for healthier hair growth.
Do you style hair for weddings or special events?
Absolutely. We offer bridal and event hairstyling, plus makeup and on-location services for convenience.

Wigs, Extensions & Hair Loss FAQs

Do you work with wigs and hairpieces?
Yes. We cut, style, customize, and fit wigs for clients experiencing medical hair loss, thinning, or those who want a style change.
Do you provide hair extensions?
Yes, our stylists specialize in hair extensions for volume, length, or special event styling.
Can you help clients experiencing hair loss due to cancer or alopecia?
Yes. We offer private salon rooms and compassionate, personalized wig and hair replacement services.

Skin Care & Spa FAQs

What types of facials do you offer?
We offer classic facials, anti-aging facials, micro-peels, brightening facials, and deep-cleansing treatments customized to your skin type.
Do you provide microdermabrasion?
Yes, microdermabrasion is available as a stand-alone or add-on treatment to improve skin texture and radiance.
Do you have express facials for busy clients?
Yes, we offer quick express facials and mini-treatments for clients on the go.

Nails, Brows & Waxing FAQs

Do you provide manicures and pedicures?
Yes, we offer classic manicures, pedicures, and nail treatments to keep hands and feet healthy and beautiful.
Do you offer eyebrow shaping and tinting?
Yes, we offer eyebrow waxing, threading, and tinting, as well as eyelash tinting and lifts.
What hair removal services do you offer?
We provide facial and body waxing, threading, and bikini/brazilian waxing in a private, professional environment.
Is threading available at your salon?
Yes, we offer threading for brows, lips, cheeks, and full face.

Privacy, Accessibility & Special Services FAQs

Do you have private salon rooms?
Yes, we offer private rooms for clients who prefer extra privacy due to religious, cultural, or personal reasons.
What is a Zen Appointment?
A Zen Appointment is a quiet, non-chatty service for guests who prefer a calm, relaxing experience.
Do you accommodate clients with special needs or disabilities?
Yes, our team is experienced in creating a comfortable, supportive experience for clients of all abilities.

Booking, Policies & Payments FAQs

How do I book an appointment?
You can book online through our website, call us at 773-539-0266, or text 773-526-6551.
What is your cancellation policy?
We require at least 24 hours’ notice for cancellations. A cancellation fee may apply to missed or late-notice appointments.
Do you accept credit cards?
Yes, we accept major credit cards, debit cards, and cash. Please note that gratuities cannot be added to credit card transactions.
Why is there a 3.5% service charge?
This surcharge helps offset rising operating costs while allowing us to keep service quality high.

Detailed Answers to Questions, AKA the big FAQs

Hair ColOR Salon Benefits
  • ​​One size does NOT fit all.
Using that box with the picture on the front is not the best solution because the color is made so that it can alter a wide range of hair types and shades, thereby not providing consistent results. Each person's hair is different, no two heads are the same. 
  • Hair Color must be customized to each person. 
A Salon Pro will usually use several different pigments, varying developer volumes and even different chemical makeups within the same strand to achieve the desired effect.
  • Is there a difference between Demi, Semi and Permanent Hair Color (ammonia or ammonia free)?
It is important to realize that no color washes out of the hair completely! How long colors lasts depends on the condition and porosity of the hair. “Washes out in 6 to 8 weeks”? Hardly ever! Each of these chemistries varies greatly and each has its own factors for successful applications and results. Want to get a brief chemistry lesson on hair color? Watch the video below. 
  • It’s all in the application.
Let’s say you conquer the 10 different variables you need to accomplish the correct formulation, now you have to execute the application. In order to keep your hair healthy and avoid banding, color must be applied precisely from the regrowth to the line of demarcation. It is not easy in a poorly lit bathroom, leaning over a sink, while using a bottle or brush.
  • Your hair will feel like straw with home hair color.
It’s not only the banding that occurs with DYI color, but the over lapping of color over color that eventually punishes the hair. The reason your hair feels dry is because it’s traveling further and further down the porosity scale.
  • And the real benefits of a salon hair color treatment vs DYI include:
The professional colorist expertise which includes training, education, and daily experience. They are knowledgeable about his best to add highlights or lowlights without frying your hair or applying the strands unevenly. They do the whole head including the back of the head which for the DYIer isn't easy—you practically have to be a contortionist to get this right! Plus, in most cases, if you have it done at a salon and you're not happy with the results, they'll fix any problems for you at no extra cost.
Hair Extensions
There are many methods of applying hair extensions. Each method has its own specific set of advantages. Your individual needs will determine the best method of application, the amount of extensions needed and the cost of the service. For example, it is possible to have a partial head of extensions if one desires volume, density and or hair color change. For those wanting this and length, a full head is required.

Hair Extensions include, Double Grip, Single Grip, Weft Sewn, Weft Linking, Link Strands, Double Grip Tester, Link Strand. 
We highly recommend you come in for a complimentary consultation to discuss your specific preferences. In some cases, a few pieces can be attached for a nominal fee to get an idea of how a specific type of extension will wear and how you will feel with them in your hair.
Lash Tinting
Eyelash tinting produces a similar effect to mascara. It visibly lengthens, darkens and thickens the appearance of eyelashes without smudging, clotting or rubbing off. The treatment is quick, cheap, and inexpensive.
FAQ:
  • Who would benefit from this service?
If you have very light lashes and or brows and you wish to enhance them, darken them and make them look thicker, then this treatment is for you.
  • How long does it take? 
Within 30 minutes both your top and bottom lashes will become very visible. Your eyes will be more vibrant from the framing the darker lashes provide.
  • Can I go swimming afterwards? 
You can go swimming, exercise, even steam in a sauna and the lashes will stay dark. No more worrying about panda eyes.
  • How long does it last?
Your eyelash color will last around 4 – 6 weeks, depending on the growth of your lashes.
  • How often should I have them done?
To keep the lashes dark you want to touch them up every 5 to 6 weeks as needed.
  • Can I use mascara on them? YES
  • Can I get eyelash extensions on top of the colored lashes? YES
As a matter of fact, we often recommend to color very light lashes before we do extensions to balance and add depth and dimensions to the look. An added benefit is, you will not need mascara for the bottom lashes.

EYELASH TINTING PROCEDURE
After your consultation and patch test, you must wait at least 24 hours before having the actual treatment. The appointment should take no longer than 30 minutes and will usually follow the same steps:
  • Your beauty professional will place special stickers around your eyelids to protect your skin around the eye from getting dark.
  • The color will then be carefully applied to both the upper and lower lashes.
  • The color will be left for the prescribed time in order to sink into the lashes and set.
  • When the time is up, your beauty professional will gently wash away the color, leaving your eyelashes looking darker, longer and thicker than before.
Waxing
  • Will anyone see me getting waxed?
All waxing is conducted in our private rooms. Our technicians take great care in maintaining your privacy.
  • Bikini Wax Pain?
Sometimes taking painkillers one hour before treatment will help you relax through the treatment.  Avoid waxing just before your period and when you're hung-over as you can be more sensitive to pain.
  • Trim Before Waxing? YES
The longer the hairs, the more painful the pull!
  • So, how long should the hair be, before waxing?
If you've recently shaved, let the hair grow for about two weeks beforehand. In general, it should be around 2mm long so the wax can grip it.
  • How can you avoid and treat in-growing hairs?
​Regularly exfoliate and moisturize the skin to encourage hairs to grow through properly. It helps to use a good quality post waxing treatment.

Other questions? Ask us, we will be happy to post your question and answer!